Whether your company is seeking to migrate to the Cloud, get more bandwidth, expand, move locations or
simply reduce costs —
NCG can help.

Support

Please find your service provider support number below and open a repair ticket directly with the provider. NCG will help escalate and resolve service issues not being handled to your satisfaction and meeting service level commitments by carrier.

Technical Support Numbers

 

Carrier

Phone

Email

ACC

Customer Care: 800-456-6000
Maintenance (for outages): 800-309-4128

 

AirSpring

Out of Service:
888-288-5010, option 1 then option 1
Premier Account Management:
888-389-2899

 Billing: customerservice@airespring.com

AT&T West (CA, NV)

Priority Repair: (800) 332-1321
DSL: (877) 722-3755

AT&T MIS

IP Customer Care: (888) 613-6330

 

BroadSky Networks

Technical Support: (415) 462-2950

trouble@broadskynetworks.net

Bullseye

Customer Support: (877) 638-2855

CBEYOND

Billing: (866) 424-5100
Technical: (866) 424-5100

customer.care@cbeyond.net technical.support@cbeyond.net

CenturyLink

Customer Support: 800-860-1020

Charter Business

Customer Care: 800-314-7195

 

Cogent

Customer Support: (877) 726-4386

Service: support@cogentco.com
Billing: billing@cogentco.com

Cox Business

Technical Support: 866-272-5111
Customer Support: 866-272-5777

Comcast Business

Broadband Support: 800-391-3000
Ethernet Support: 800-741-4141
PRI Support: 877-543-3961

 

ConnectFirst

Technical Support: (866) 601-3592

 

CopperServices

Support: (888) 273-1331

support@copperservices.com

EarthLink Business

Voice & Data: (855) 352-2731
Managed IT: (800) 957-4872

customercare@earthlinkbusiness.com

Globallinx

Customer Support: (866) 909-8253 (option 3)

customersupport@globallinx.com

gtt

NOC: (866) 250-3887

 

iCore Networks

Customer Support: (888) 556-4662

InterNap

Support/NOC: (877) 843-4662

NOC@internap.com

inContact

Customer Support: 800-836-8028

Integra

California: 866-451-4683

IP Networks

NOC: 877-447-6662

noc@ipnetworksinc.com

Level 3

Technical Support (877) 453-8353

Jive

Support: 877-548-3003

 

Matrix

Customer Support (803) 254-4221x8

Masergy

Customer Support (877) 462-7374

csc@masergy.com

McGraw

Customer Care: 888-543-2000

 

MegaPath

Support: 877-611-MEGA

support@megapath.com

Netwolves

Customer Support:(800) 676-8870
Technical Support: (888) 638-9658

NGenX

Support: 888-696-4369 ext 1
Billing: 888-696-4369 ext 2

 

Optimum

Care: 877-273-7626

PGI

Support: 719-785-4901

RapidScale

866-686-0328

Servercentral

Customer Support:888-875-4804 option 2

ShoreTel Sky

Support: 877-654-3573

skysupport@shoretel.com

SimpleSignal

Support: 303-242-8616

 

Sprint

Support: 877-877-8748

 

Sonic.net

NOC: 888-766-3400

 

TeleSphere

Support: 888-616-6414

TelePacific

Tech Support: 800-399-4925 option 2

 

Time Warner Cable

866-892-4249

TW Telecom

Maintenance and Repair: (800) 829-0420

customer.care@twtelecom.com

Telx

Support: 888-835-9832

Thinking Phone Networks

Support: 800-890-1553

 

Verizon Business (MCI)

Customer Support: (800) 265-2316

West IP Comm

Support: 888-728-0950

tech@westipc.com

WiLine

888-4wiline

support@wiline.com

XO

Tech Support: 800-421-3872

 

Zayo (Abovenet)

866-236-8224

ncc@zayo.com